> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/abdofallah/IqraAI/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Iqra Cloud

> Deploy production-ready AI agents with the fully managed Iqra Cloud SaaS platform

Iqra Cloud is the fully managed, production-ready platform that eliminates infrastructure complexity and lets you focus on building conversational AI agents.

## Overview

Iqra Cloud provides enterprise-grade infrastructure with automatic scaling, multi-region deployment, and comprehensive management tools—all without requiring you to manage servers, databases, or DevOps workflows.

<Note>
  Iqra Cloud includes exclusive features not available in the self-hosted version, including the multi-tenant billing system and whitelabeling management for agencies.
</Note>

## Key advantages

### Managed infrastructure

All critical dependencies are fully managed:

* **MongoDB** - Replica sets with automatic backups
* **Redis** - High-availability clusters with failover
* **Milvus** - Vector database optimized for embeddings
* **RustFS (S3)** - Distributed object storage for media
* **Edge network** - Multi-region routing for low latency

### Automatic scaling

The platform automatically scales resources based on demand:

* Dynamic call capacity allocation
* Auto-scaling backend servers per region
* Intelligent load balancing across clusters
* No manual intervention required

### Enterprise features

<CardGroup cols={2}>
  <Card title="Multi-tenant billing" icon="credit-card">
    Built-in usage tracking, metering, and billing system for SaaS businesses
  </Card>

  <Card title="Whitelabeling" icon="palette">
    Rebrand the entire platform with custom domains, logos, and pricing for agency resale
  </Card>

  <Card title="SLA guarantees" icon="shield-check">
    99.9% uptime commitment with dedicated support
  </Card>

  <Card title="Compliance" icon="file-certificate">
    SOC 2 Type II, GDPR, and regional data residency options
  </Card>
</CardGroup>

## Getting started

<Steps>
  <Step title="Create an account">
    Navigate to [app.iqra.bot](https://app.iqra.bot) and sign up for a free account.
  </Step>

  <Step title="Configure your first agent">
    Use the Visual IDE to build your conversational flow:

    * Design the conversation graph
    * Configure AI models and voices
    * Set up integrations and tools
  </Step>

  <Step title="Connect telephony">
    Integrate your SIP trunk provider:

    * Twilio
    * Telnyx
    * Vonage
    * Any SIP-compliant carrier
  </Step>

  <Step title="Deploy globally">
    Select your deployment regions to optimize for latency:

    * US East (Virginia)
    * US West (Oregon)
    * EU Central (Frankfurt)
    * Asia Pacific (Singapore)
  </Step>
</Steps>

## Pricing model

Iqra Cloud uses consumption-based pricing:

* **Free tier** - 100 minutes/month for development and testing
* **Pay-as-you-go** - \$0.05/minute for production calls
* **Enterprise** - Custom pricing for high-volume deployments

<Note>
  All AI model costs (OpenAI, ElevenLabs, etc.) are separate and billed through your own API keys configured in the platform.
</Note>

## Security and compliance

### Data encryption

* All data encrypted at rest using AES-256
* TLS 1.3 for data in transit
* End-to-end encryption for secure sessions (PCI-DSS)

### Authentication

* OAuth 2.0 and SAML 2.0 support
* Multi-factor authentication (MFA)
* Role-based access control (RBAC)
* API key management with granular permissions

### Compliance certifications

* **SOC 2 Type II** - Annual audits for security controls
* **GDPR** - Full compliance with EU data protection
* **HIPAA** - Available on Enterprise plans
* **PCI-DSS** - Level 1 Service Provider

## Regional data residency

For organizations with data sovereignty requirements:

<Tabs>
  <Tab title="United States">
    All data stored in AWS US-East-1 (Virginia) or US-West-2 (Oregon) regions.
  </Tab>

  <Tab title="European Union">
    All data stored in AWS EU-Central-1 (Frankfurt) with GDPR compliance.
  </Tab>

  <Tab title="GCC Countries">
    Dedicated deployments available in Bahrain or UAE for Gulf nations with local data residency laws.
  </Tab>
</Tabs>

## Support tiers

### Community (Free)

* Discord community access
* Public documentation
* GitHub issues

### Standard (Included)

* Email support (48-hour response)
* Video tutorials
* Knowledge base access

### Enterprise (Custom)

* Dedicated Slack channel
* Video call support
* Custom SLAs (99.99% uptime)
* On-premise deployment assistance

## Migration from self-hosted

Migrating an existing self-hosted deployment to Iqra Cloud:

<Steps>
  <Step title="Export your agents">
    Use the Admin Dashboard to export agent configurations as JSON.
  </Step>

  <Step title="Import to Cloud">
    Upload the exported configurations to your Cloud workspace.
  </Step>

  <Step title="Reconfigure integrations">
    Re-enter API keys for third-party services (OpenAI, Twilio, etc.) in the Cloud environment.
  </Step>

  <Step title="Update DNS and webhooks">
    Point your SIP trunks and webhooks to the new Cloud endpoints.
  </Step>
</Steps>

<Warning>
  Historical call recordings and conversation logs are not automatically migrated. Export these separately if needed for compliance.
</Warning>

## Cloud vs self-hosted comparison

| Feature                   | Iqra Cloud       | Self-Hosted          |
| ------------------------- | ---------------- | -------------------- |
| Infrastructure management | Fully managed    | Manual setup         |
| Agent engine              | ✓                | ✓                    |
| Visual IDE                | ✓                | ✓                    |
| FlowApps system           | ✓                | ✓                    |
| Multi-region routing      | ✓                | Manual configuration |
| Multi-tenant billing      | ✓                | ✗                    |
| Whitelabeling             | ✓                | ✗                    |
| Automatic scaling         | ✓                | Manual               |
| Uptime SLA                | 99.9%            | Self-managed         |
| Support                   | Priority         | Community            |
| Compliance certifications | SOC 2, GDPR, PCI | Self-managed         |

## Next steps

<CardGroup cols={2}>
  <Card title="Build your first agent" icon="robot" href="/build/quickstart">
    Follow the quickstart guide to create your first conversational AI
  </Card>

  <Card title="Connect telephony" icon="phone" href="/integrations/telephony">
    Integrate with Twilio, Telnyx, or other SIP providers
  </Card>

  <Card title="API reference" icon="code" href="/api-reference">
    Explore the REST API for programmatic control
  </Card>

  <Card title="Contact sales" icon="envelope" href="https://www.iqra.bot/contact">
    Discuss Enterprise plans and custom requirements
  </Card>
</CardGroup>